Google Places allows businesses to respond to comments

With Yelp being it’s biggest competitor, Google Places has added a new feature to put itself ahead of the game. We discussed in a previous post the importance of using social media as a customer service tool, and now you can add Google Places as another outlet...

Using Twitter for customer service

Twitter can be a great tool when it comes to giving great customer service. These days everyone has an opinion thanks to social media. Even an opinion in 140 characters or less can be damning or beneficial to your business. It’s important to monitor what is...

Hotline features Flat Creek’s Allen Fuller

National Journal’s daily publication the Hotline featured a Q&A with Flat Creek Strategies’ managing partner Allen Fuller. Allen discussed his experiences working on federal and statewide races, as well as in the U.S. House and Senate. He also took a...

Holiday Schedule

All of us at Flat Creek would like to wish you and yours a Merry Christmas and a happy holiday season. We will be closed from noon Central on Wednesday, Dec 23 until Monday, December 28. We will also close at noon on Thursday, December 31 and will be closed on Friday,...

Update on Blake

Yesterday was a pretty terrifying day for Flat Creek. Sitting at our desks just after lunch, we heard a crash right outside the office. When we ran outside, we found our own Blake Parsons had been struck while walking down the sidewalk on his way back from lunch. His...

Congratulations 2008 Election Winners

Flat Creek, a strategic online public affairs firm, emerged from the 2008 elections with 100 percent of their incumbent candidates being re-elected to office, as well as having worked with several successful ballot measures across the country.

API Pro Opening

Flat Creek, an interactive public affairs agency, is seeking a part-time or full-time web developer interested in learning more about Web 2.0 services and technologies. The ideal candidate will be a self-starter, capable of full-service web development from concept...

Flat Creek Sponsors Podcamp

Flat Creek is proud to be a sponsor for Podcamp Nashville, taking place right now at the Cannery Ballroom. The room is very full for a Saturday morning with new media early adopters and those just curious about podcasting. Podcasting has had its ups and downs with...

My favorite collaboration tool

Once upon a time, we used a tool called eRoom in order to collaborate and share documents online. It worked in most situations but on a global scale it failed miserably. Then, we found the new tool out by Microsoft – SharePoint. This is a terrific online...

Welcome!

Welcome to Flat Creek! I hope you find this an informative resource for thoughts and trends regarding business operations management. My company, Flat Creek Management, provides a range of operations services for small businesses in the Washington, DC metro area....