Features

Main Features of Web Hosting & Content Management

• Use SiteWalk to edit your web pages on the fly
• Use FTP to manage your website just like you would with any other web hosting
• Integrated contact database that grows as contacts inquire or interact with your website
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Build communities using forums and blogs
• Collect contact comments on any type of content
• SEO integration into Google, Yahoo and Windows Live
• Sophisticated ready-to-go reporting, no need to add any code to your web pages

Publish any type of Content

• Announcements, FAQs, Literature
• Set Release and Expiration dates on your content
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Create micro-communities by allowing contacts to comment on any type of content
• Create your own type of searchable content using Web Apps (All-in-One solution only)
• Create re-usable content snippets which you can use anywhere

Integrated Contact Database

• Grow your contact database every time your supporters inquire or interact with your website
• Keep a history of all past supporter inquiries
• Allow contacts to view their past inquiries via secure "member only" areas
• Allow contacts to keep their details updated via secure "member only" areas
• View details on a per contact basis for every action they've taken on your site
• Customize and extend the Contact Database to suit your business (All-in-One solution only)

Manage your Website and Web Pages

• Use SiteWalk to edit your website on the fly
• Use a Microsoft Word like WYSIWYG editor to edit web pages
• Use Module Manager to add business functionality without any programming
• Make web pages secure
• Archiving & Rollback for every web page and template
• Automatically creates a working copy of web page until you publish
• Apply content approval rules to any web page or template
• Use templates to create a consistent look and feel
• Use FTP to upload and download web pages
• Work directly inside Dreamweaver using our plugin Triangle

RSS

• Create an unlimited number of RSS channels
• Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs, etc
• Set update frequency of your RSS channels
• Reports on RSS usage and items selected from within a feed

Secure "Member Only" Areas

• Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
• Manage your contacts' access to any secure area
• Set expiration date for contact access to any secure area
• Email login details easily to every contact in a secure area
• Report on contact logins to each secure area

Website Reporting

• Comprehensive reporting without having to add a single line of code to your web pages
• Geo-location reporting. See a map of the world.
• Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
• Detailed reporting on every type of content
• Search engine reporting, e.g. search phrases, when your site has been indexed and more
• Sophisticated contact reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Form Builder

• Build contact inquiry web forms without any programming
• Add any number of custom fields to your web form to suit your organization
• Automatically will capture and populate every inquiry in your contact database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow contacts to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow contacts to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe contact to a Secure Zone upon submission of a web form
• Easily add web form to any web page hosted at GB or elsewhere
• Customize the landing page contacts see after submitting an inquiry
• Customize auto responder email sent to contacts after they make an inquiry

Build Communities with Forums

• Create any number of forums
• Set moderation level on new contact posts
• Contacts can subscribe to any thread and be notified when new posts are added
• Make any forum secure
• Set release and expiration date on your forums
• Reporting on forum usage
• Easy to use administrative interface for managing threads and posts
• Limitless customization of forums

Amplify your voice with a Blog

• Full blogging platform
• Contacts can leave comments on any blog post
• Approve all incoming trackbacks
• Trackbacks to any other blog
• Permalink
• Set release dates for blog entries
• Tagging and Tag cloud module
• Blog calendar module
• Recent blog post module
• Blog post by month module
• Report on blog post readership
• Integrated RSS channel for each blog
• Make your blog secure
• Limitless customization of blogs
• Ability to import WordPress or TypePad blog

Photo Galleries

• Create any number of photo galleries
• Easily add a photo gallery to any web page
• Add a description to any photo
• Customize layout and appearance of photo galleries

Ad Rotators

• Create any number of ad rotators
• Rotate images, HTML snippets or Flash objects
• Report on number of impressions, click-thrus for any period

Meta Data

• Built-in meta data framework
• Create your own meta data tags and easily add them to any web page

Main Features of eCommerce

• Sell real products or e-Products
• Give individualized discounts to any contact for any catalog
• Integrated contact database that grows as contacts buy or interact with your online shop
• Inventory Control
• Cross and upsell features
• Multi-currency support
• Sell gift vouchers
• SEO integration into Google, Yahoo and Windows Live
• Sophisticated ready-to-go reporting, no need to add any code to your web pages
• Limitless customization
• Managed donation process for campaigns and non-profits

Integrated Contact Database

• Keep a history of all past contact purchases
• Give loyal contacts individualized discounts. You can apply a different discount for every catalog and every contact
• Allow contacts to view their past orders and even redownload any e-Products previously purchased via secure "member only" areas (All-in-One solution only)
• Setup reoccurring orders and payments. Automatically emails invoices to contacts
• Customize and extend the Contact Database to suit your business (All-in-One solution only)

Catalogs & Products

• Setup an unlimited number of Catalogs & Products
• Set Release and Expiry on any Catalog or Product
• Sell e-Products. Limit quantity and where they can be downloaded from
• Set product weight / volume for any product to control the shipping options that are displayed
• In addition to the two default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails
• Use Buy and/or Get-a-Quote option for checkout. Buy option will force contact to pay for goods.
• Make any catalog secure (All-in-One solution only)
• Selectively hide prices. For any catalog hide product prices on the public site and display for existing contacts
• Configure the order in which catalogs or products are ordered (put popular products first)
• Use sophisticated product search module to allow contacts to search by the following:  keywords, within a catalog, within a price range.  Choose how they want the products listed
• Put any product On Sale. This crosses out the products retail price. E.g. was $199 now only $99.
• Collect contact comments on any product (All-in-One solution only)
• System utilizes Ajax technology for a better contact experience

Easier management of your Online Shop

• For faster management use Import feature to manage your entire online shop including products, pricing, catalogs, grouping, inventory control and more from a single Excel file
• Export your entire product catalog in one click. Make changes and re-import
• Or use web-based interface to manage your online shop

eCommerce Reporting

• Sophisticated e-commerce reporting framework
• Sophisticated contact reporting framework
• Track sales and payments
• Track abandon rates and where contacts abandon in online shop
• Report on top Catalogs and Products. By amount or quantity sold
• Report on Shipping Options and popularity
• Report on Discount Codes and redemption
• Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
• Geo-location reporting. See a map of the world
• Track usage for any catalog or on an aggregate basis
• Track usage for any product or on an aggregate basis
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Customize your Online Shop

• Limitless customization of the online shop and the checkout process
• Limitless customization of invoice / quotes emailed to contacts

Inventory Control & Drop Shipping

• Complete inventory control. Optionally hide products from shop if out of stock
• Allow any out-of-stock product to be pre-ordered
• Set re-order threshold and be notified when product stock level falls below a certain quantity
• Enable drop shipping on any product and automatically notify suppliers to fulfill contact orders

Multi-Currency Support

• Sell global, act local with multi-currency support
• Set prices for products in any currency
• Setup shipping options for various countries
• Setup tax codes for various countries
• Support for many payment gateways throughout the world
  
  Note: U.S. federal campaigns are not permitted to accept contributions from foreign nationals.

Upsell, Cross sell and Product Grouping

• Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt
• Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
• Display related products separately or as checkboxes so the contact can add them to cart at the same time as buying the main product
• Or use product attributes to create any number of drop downs to collect information from contacts when they add products to the cart, e.g. Size, Color, Style, Gender

Affiliate Programs

• Setup any number of Affiliate Programs
• Report across an Affiliate Program or measure an individual affiliate's performance
• Reward your affiliates based on the actions the contacts they refer make, e.g. purchases made (and amounts), inquiries made etc.
• Easily email Affiliate Program details to subscribers of an Affiliate Program

Gift Vouchers

• Create any number of Gift Vouchers with any dollar value
• Gift Vouchers can be redeemed to buy products in your online shop

Payment Gateways

• Managed donation process for campaigns and non-profits
• Integrated with popular payment gateways throughout the world
• Offer COD / Check options at checkout
• Offer PayPal as a separate payment gateway
• Integrated with World Pay for a wide range of currency support
• Google Checkout
• Use Process Offline and process payment using existing POS system

Discount Codes

• Create any number of discount codes
• Set your own discount rates
• Set release and expiry of discount codes

Shipping Options

• Setup any number of shipping options for different countries
• Set minimum and maximum weight and volume restrictions for any shipping option
• Apply your tax code/rate to any shipping option
• Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation

Tax Codes

• Create any number of tax codes and rates for any country that you operate
• If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
• Apply tax codes easily to products and shipping charges

XML Feeds

• XML feed of all products to use with 3rd party affiliate network such as ClixGalore

Main Features of Email Marketing

• Choose over 200+ design templates
• One-off and loyalty based campaigns
• For the first time go beyond open rates and bounces reporting and see what actions contacts take
• Integrated contact database that grows as contacts subscribe or interact with your website
• Use the Customer Report Generator to dice and slice your contact database for better targeting and results
• Systems to increase email deliverability and reducing spam

Email Marketing

• Send One-Off Emails
• Setup Multi-Part email newsletter series. e.g. Contact signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth
• Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your contacts on their birthday
• Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
• HTML or Text Emails (HTML emails contain text version also)
• Send a campaign to any contact group or your entire contact database
• Preview your campaigns by emailing it to yourself or any one else before finalizing

Integrated Contact Database

• Grow your contact database every time your contacts subscribe or interact with your website
• Centrally manage your contact's campaign subscriptions
• A full history of past campaigns sent to each contact including open rates, actions taken and links clicked
• Increase your sales by utilizing up to 5 anniversary dates for each contact, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
• Customize and extend the Contact Database to suit your business (All-in-One solution only)

Lists

• Create unlimited number of lists for better targeting and results
• Use contact report generator to dice and slice your contact database
• Easily add a subscription box to any web page hosted at GB or elsewhere to allow contacts to subscribe to your newsletters
• Customize the landing page contacts see after subscribing to your list
• Customize auto responder email sent to new subscribers after they subscribe
• Double opt-in mechanism
• Be notified via email every time a contact subscribes to a list

Email Marketing Reporting

• Track Open Rate of HTML emails
• Track Links clicked and most popular links (available for both HTML and Text formatted emails)
• For the first time track contact Actions e.g. contact made a purchase, contact made an inquiry and so forth (All-in-One solution only)
• Track bounce rates
• Track contact unsubscriptions from your campaigns
• Live Feed
• Sophisticated contact reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Email Deliverability & Spam Control

• Double Opt-In mechanism
• Unsubscribe link on all newsletters
• From email address verification

Main Features of Lead Management

• Build any number of contact inquiry web form without any programming
• Easily add your web forms to a web page hosted at RootsHQ or any other hosting company
• Use customizable business workflows to setup notifications via email or SMS when contacts inquire
• Use the Customer Report Generator to dice and slice your contact database

Integrated Contact Database

• Grow your contact database every time your contacts inquire or interact with your website
• Keep a history of all past contact inquiries
• Allow contacts to view their past inquiries via secure "member only" areas (All-in-One solution only)
• Allow contacts to keep their details updated via secure "member only" areas (All-in-One solution only)
• View on a per contact basis details on every action they've taken on your site
• Customize and extend the Contact Database to suit your business (All-in-One solution only)

Web Form Builder

• Build contact inquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business
• Automatically captures and populates every inquiry in your contact database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow contacts to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow contacts to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe contact to a Secure Zone upon submission of a web form
• Easily add web form to any web page hosted at GB or elsewhere
• Customize the landing page contacts see after submitting an inquiry
• Customize auto responder email sent to contacts after they make an inquiry

Lead Management Reporting

• Sophisticated contact reporting framework.
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Apps

• A framework to create any type of content, e.g. job listings, real-estate listing, a car catalog etc using a point-n-click approach
• Create any number of web apps (web applications)
• Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
• Allow contacts to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
• Allow contacts to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
• Make any web app item secure
• Easily share and syndicate any web app items using RSS
• Allow contacts to submit comments on any web app item
• Report on web apps and drill down to see item usage
• For faster management use Import feature to manage your entire web app catalog of items from a single Excel file

Bookings

• Allow contacts to book into events
• Automatically manage capacity
• Use inbuilt follow-ups framework to remind attendees of upcoming events
• Collect payments with bookings
• Customize the landing page contacts see after booking
• Customize auto responder email sent to contacts after they make a booking
• Sophisticated contact report generator to allow to generate and save booking-related reports

POP Email

• POP3 email. Use with Outlook, Thunderbird or any other popular email program
• Web mail interface
• Unlimited Aliases for each mailbox
• Catch-all address
• Out of Office Auto Responder
• Mail Forwarding

SEO

• Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
• Search engine feed also includes every catalogs and products (eCommerce only)
• Search Engine Friendly URLs. Catalog and product names used in URLs to maximize search engine friendliness (eCommerce only)

Accessibility

• Web-based Admin
• FTP
• Import / Export options
• Work directly inside Dreamweaver using our plugin Triangle
• Extensive Web Services framework

Administrative Tools

• Easily add and manage Users and Roles
• Customize granular permission levels for a role
• Create your corporate taxonomy and assign content to various categories for easier publishing
• Customize and extend the Contact Database to suit your business (All-in-One solution only)

Contact Workflow Engine

• Create and build workflows to automate follow-up
• Create single or multi-step workflows
• Be notified via Email or SMS
• Set duration and reminders for every step of the workflow
• Set escalation rules
• Setup 3rd party notifications to notify contacts as you internally progress through a workflow
• Apply workflows to contact inquiries, orders, bookings as well as for content approval